Intimate Communication

Besides the flow of information through the standard channels, in each organization a flow of informal information also exists. In a division as well as in business there are plenty of invisible informal info channels which are important for the mutual understanding and co-operation. Informal contacts between colleagues are a countermeasure against the ubiquitous bureaucracy. When there's a positive atmosphere, employees frequently take the lead to redress a situation. In this fashion many mistakes are casually fixed. Frictions and Problems are quickly spotted and fixed.

Management should stimulate these informal communication channels because it is impossible to cover everything by procedures.
Two cases :
Case: The phantom System

But he did not need to only depend on these routine channels of information. Montgomery took the revolutionary step of establishing his'Phantom' system of liaison officials. These were carefully selected young soldiers selected for their bravery, their initiative, their manners and their independence. This corps d'litehad unusual powers. They had carte blanche to go anywhere and observe anything, but had no power of command. They were the eyes and the ears of the commander. Each morning they drove out to the farthermost parts of the front, using bikes, jeeps, or aircraft ( Piper pups ) and then returned to report directly to Montgomery late in the afternoon. They just told him what they saw. In this way Montgomery, in addition to the routine daily reports from the different units, also received the newest first hand eye witness view from the whole front.

The sales director of a British manufacturer which made carton cylinders for the protection and transport of documents and was also specialized in manufacturing products like cigarette filters, carton cylinders for batteries and so on , instructed the drivers of his delivery wagons that when they brought to customers they should watch to work out if any trucks of competitors were also at the delivery yards of his buyers. The sales director objected vehemently against this call because then he would lose his meticulously developed eyes and ears. After explaining his motives the board withdrew their call. To systematically obtain crucial info about the competition , this director had accidentally created his very own 'Phantom' system, just like Montgomery did.

Click Here! or go to my website businessbelt.com for my book Military Knowledge and Business Strategy, Robert G. Ogilvie
.

After the end of World War II I was wondering what had really happened with the world. I had spent more than three years in Japanese internment camps without any information about the outside world. Having regained my freedom after the war I started voraciously reading about the course of the war, which later developed into a deeply rooted interest in the history of warfare in general. Being a co-founder of the Dutch Society for Strategic Management, VSB, and being a business consultant and mana

Article Source:http://www.articlesbase.com/internet-marketing-articles/intimate-communication-1355212.html