Credit card case: Bank to pay up

With advancement of technology and spread of plastic currency, some banks and other organizations are just throwing credit cards to
customers.

They throw all norms to the winds while issuing the cards and also while sending them to the card-holders. Little do they realize that if the card falls into wrong hands, the unsuspecting card-holder would be put to great loss.

Unfortunately, even the record about the delivery of the card to the right person is not maintained by the banks and the present case is an example in this respect,” UT consumer forum said on Saturday as it directed ICICI Bank to pay Rs 25,000 as compensation and Rs 5,000 as litigation cost to consumer Raju Rana.

Holding the bank guilty of harassing Rana by not delivering his credit card and for levelling false charges, the forum, headed by Jagroop Singh Mahal, added, “In their zeal to spread the facility, banks even forget the consequent loss being caused by them to innocent customers, many of whom may not even be able to approach consumer forums.”

According to the complaint, Rana, while putting up at Sector-15, had availed a personal loan from the bank in 2008. He later shifted from that house and meanwhile, a credit card was issued by the bank in Rana’s name.

The card was allegedly delivered to someone else, residing at Rana’s previous address. The credit card was then allegedly misused by the person to whom it was delivered, its credit limit being Rs 60,000. The complainant got to know about this when he received a bill of Rs 67,334 along with card details at his official address.

Following this, Rana discussed the matter with the bank to clear the situation. Instead of admitting their deficiency, the bank kept on demanding the amount, the complaint added.

A notice was issued and ICICI Bank, in its reply, stated that the credit card in question was duly delivered to Rana and it was he who used it. They denied that anybody else used the credit card.

indiatimes.com